Of the dozens of posts that appeared on the SCP blog during 2017, the following five proved to be the most popular, based on readership. As you can see, increasing patient satisfaction, achieving a healthy work-life balance, demonstrating hospitalist value, and finding ways to improve hospitalist-ED performance topped the list.

Before the curtain closes on 2017, we feel these five deserve an end-of-the-year encore due to their popularity. Here they are, in order of views, from greatest to least.

10 Easy Ways to Improve Patient Satisfaction in the ED

Hospitals are subject to the opinions and experience of those who enter its doors. Because more than three-quarters of all unscheduled admissions come through the emergency department, achieving high patient satisfaction scores are not only vital to an emergency department's reputation but also to the well-being of the entire hospital. 

Emergency medicine clinicians who provide an exceptional standard of care can improve patient satisfaction by using these ten tried-and-proven customer service techniques. Read More>>

How to Retain EM Physicians by Offering Healthy Work-Life Balance

Emergency department physicians are particularly subject to burnout, as much as three times more than the average doctor. An over-abundance of bureaucratic tasks, too many hours on the job, and insufficient income are all contributors. 

To retain good physicians, hospital administrators have to make a healthy work-life balance for ED providers a priority. To that end, here are three factors to consider. Read More>>

The Increasing Need for Hospitalist Programs to Demonstrate Value

The growth of hospital medicine has ballooned since its inception 20 years ago. The reasons are well-known: The presence of hospitalists leads to improved quality, patient safety, and efficiency of care. But is that true in all cases, including yours?

This post explores four ways hospitalists can prove their value relative to ROI and quality care. Read More>>

4 Ways to Improve Hospitalist-Emergency Department Performance

Emergency medicine and hospital medicine programs work best when they share similar goals and function together. When the two programs are at odds, their conflict has a ripple effect that compromises cost efficiency, patient experience, patient safety, physician satisfaction, and care consistency.

In this post, we summarize four strategies EM and HM leaders can apply to break through siloed practices, align goals, and streamline interdepartmental processes. Read More>>

Try These 5 Collaborative Solutions to Prevent ED and Hospitalist Conflict

Emergency medicine physicians and hospitalists should share the same goal: providing the best care possible for their patients at all times. Conflicting priorities can sometimes get in the way, however, leading doctors to work in opposition to each other.

The fundamental answer to emergency medicine-hospitalist medicine conflict: see things from the other’s perspective. The five steps outlined in this post will enable emergency medicine physicians and hospitalists to do just that. Read More>>