Hospital convenience and customer service
Customers expect businesses to have a central line they can call for answers, appointments, and customer service. But many hospitals don’t have the resources to offer this convenience to patients.
The Physician Referral Line allows you to provide a care coordination call center for all hospital services. Managed entirely by an SCP customer service team, this phone number can be marketed to the public as a single line for all patient needs.
- Promotion of 24/7 patient access
- Enhancement to patient care experience
- Warm-lead appointment transfers
- Class scheduling
- Centralized number for community members with questions, concerns, or suggestions