In a January blog post, we discussed five New Year's resolutions your hospital should make to grow profits: improve the patient experience, outsource key revenue cycle functions, focus on the continuum of care, reduce readmission rates, and hire hospitalists to manage patient care. We also presented ideas for how to achieve success in each of those areas.
Now that we're midway through the year, we want to check on your progress by revisiting each of the resolutions, identify challenges you may be facing, and suggest more ideas to help you achieve your goals.
Improve Patient Experience
In the previous post, we said improving patient experience should be a chief aim for any hospital and cited a report showing hospitals that provided a superior patient experience saw margins grow by as much as 50 percent.
One suggestion for improvement was to create a more patient-centric culture. If performance objectives, stakeholder pressure, or market circumstances have made realizing that goal a...