Patient & Facility Satisfaction

Right-Sizing Your ED Amid Health Reform

Dr. Randy Pilgrim offers tips on how to prepare your ED for future challenges during this era of health care reform.


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We ask patients and hospitals to “grade us”

Above-average satisfaction is consistently reported by Schumacher Clinical Partners affiliated CEOs. We develop true partnerships with client hospitals and use satisfaction feedback to consistently enhance service delivery. So much more than a staffing company, Schumacher Clinical Partners focuses on what’s important to hospitals.

Improving patient satisfaction rates

Optimizing patient satisfaction is always top-of-mind in Schumacher Clinical Partners affiliated facilities. We’ve studied and addressed satisfaction issues in hospitals nationwide and rendered vast improvements for our client partners. It’s through an innovative systems approach that we’ve brought over three-quarters of our reporting emergency departments well above the national patient satisfaction average.

Patient satisfaction task force

Our multidisciplinary task force is the catalyst for focused improvement in our hospitals. We’ve been most effective when there is involvement from all stakeholders – physicians, nurses, administration, ancillary services, housekeeping – in every area. The task force employs a three-pronged approach that leads not only to improved satisfaction scores, but also to better patient flow, fewer walkouts and increased market share due to a happier patient population. This approach includes:

  1. Systems Thinking 
  2. Team Culture 
  3. Education

Customized to your needs

Coupled with our patient satisfaction tools and resources, we tailor solutions to the unique situation at each hospital. We merge basics with innovative ideas to move patients faster and more efficiently, make optimal (sometimes creative) use of ED space and protocols, track patient progress visually, help naysayers embrace the initiative, give real-time significant feedback and provide education, scripting and signage to keep the entire team focused. 

Patient satisfaction tools and resources

  • Surveys and real-time reporting
  • Monthly score tracking
  • Provider-specific tools
  • Dashboards that compare Schumacher Clinical Partners benchmarks with national averages
  • Pocket guide to improving patient satisfaction
  • Physician thank you cards
  • ED patient liaisons
  • Patient satisfaction in-service