Emergency Department Performance Measures

Right-Sizing Your ED Amid Health Reform

Dr. Randy Pilgrim offers tips on how to prepare your ED for future challenges during this era of health care reform.


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Using data to improve patient care

Measuring performance is critical to Emergency and Inpatient Departments’ success. And teams perform best when all members – caregivers, staff and leaders – are aligned, focused and effective. For this reason, we provide our hospitals a robust yet clear-cut array of metric reports to monitor ED vitals.

Facility dashboard

Regular monitoring of critical data leads to action. Our Facility Dashboard provides a monthly snapshot of how your ED is performing relative to targets, national benchmarks and other partner hospitals. The customizable Facility Initiatives section puts you in the driver’s seat. You determine what additional hospital or system goals you’d like us to monitor. 

ED statistical profile

The Emergency Department statistical profile ultimately reflects the efficiency of your systems and processes and the quality of teamwork. The better the results, the more satisfied the patients.

Patient satisfaction

A core aspect of our mission involves not only delivering quality care, but also a pleasant experience for your patients. Using your hospital survey or ours, patient satisfaction is monitored and reported on a regular basis.

Learn about our patient & facility satisfaction measures

Facility initiatives

Our focus is your focus. We help you customize and monitor your most critical hospital and ED focus initiatives. 

Core measures 

Data is pulled directly from the public CMS website and is conveyed in a crisp, focused fashion. 

Quality of care

We monitor and report the quality of physician documentation on every patient seen at your facility. Individual provider performance and productivity reports, service and performance updates, recruiting profiles and physician dashboards support providers in delivering a high quality of patient care.